Alison Hastings, UK&I Channel Lead at Avaya, explains how she thinks the reseller’s role will change within the next five years. Though offices across the world have gradually been re-opening as COVID-19 lockdown measures ease, many organisations are still hesitant to stray from remote working – and why should they, when it keeps their employees […]

Michael Zellhorn, MD, Sequel Support explains how Sequel Support plans to improve its customer experience in the next year. I founded Sequel Support in 2007 and in the ensuing years we have achieved Gold Microsoft Partner status. That achievement alone offers a guarantee of a global standard of customer service. But, of course, now as […]

David Noël, Vice President Middle East, Africa and Russia/CIS at AppDynamics, explains how the company will improve cusomter experience in the next 12 months. In today’s connected world, our demand for applications leaves no room for failure, and these expectations are only set to increase. According to the AppDynamics’ App Attention Index 2019 – a global […]

To reach its full potential, the Internet of Things needs to be used hand-in-hand with integration. Mirza Salihagic, Senior Manager, Product Marketing at Software AG, explains the importance of integration. There are plenty of good ideas out there for using the Internet of Things but, without integration, many will fail. Without integration, IoT can never […]

Glyn Yates is Principle Consultant, GTM International. In this monthly column for Intelligent Tech Channels, he shares his expertise and views on the channel and partner community. There has been a shift, we all agree, in buyer behaviour and sentiment, with greater focus on value, operational efficiency and cost control being at the forefront. Vendors […]

A fascination with modems guided Raif Mehmet into a career in technology. The Vice President for EMEA at Bitglass speaks about his current job role and the latest trends which he sees emerging across the channel. Describe your current job role and the parts that are somewhat challenging? My current job role is Vice President […]

Morten Illum, VP EMEA, HPE Aruba, discusses the benefits of embracing opportunities at the edge. Organisations across every industry sector are currently experiencing change on an unprecedented scale as they look to digitally transform operations, through the implementation of digital devices, smart technologies and an ever-expanding network, in the search for a competitive advantage. However, […]

James Baly, CTO at Nowcomm, offers advice on how organisations can keep communications safe in the ‘new normal’ of remote working. The outbreak of COVID-19 and the subsequent UK-wide lockdown brought sweeping changes to the workplace. For many organisations, no matter the industry or size, this meant a wide-scale, unprecedented move to working from home. […]

Ryan Trost, Co-Founder and CTO, ThreatQuotient, explains what he thinks will be the hot technology talking point for the second half of 2020. Comfortable soundproof headsets or virtual reality goggles to minimise toddler distractions and help physically delineate work and family, more specifically, kids.  In all honesty, the obvious pre-COVID trends of office chat messengers […]

The new normal requires organisations to use tools that increase agility and enable Business Continuity. An evolution to cloud technology is an integral part of this approach. Fadi Moubarak, Vice President – Channels, Avaya, tells Intelligent Tech Channels‘ Rebecca Miles how Avaya is making the transformation to a cloud and SaaS focused company and talks us […]