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Going mobile: Supporting hybrid working models – keeping the workforce flexible

Remote working has been forced on many, due to the pandemic, and channel businesses have had to respond quickly and stay ahead of the curve. Bradley Pulford, Executive Director and General Manager of Channel and Distribution at Dell Technologies South Africa, explains how channel businesses can help partners and customers thrive and not just survive. […]


How will the role of the reseller change within the next five years in the vendor-partner ecosystem?

Stefan van de Giessen, Cybersecurity Manager at Networks Unlimited Africa, explains how he thinks the role of the reseller will change within the next five years. To answer this question holistically, we need to look at the different types of reseller model within this sphere, namely resellers (box droppers), system integrators and managed service security […]


How will the role of the reseller change within the next five years in the vendor partner ecosystem?

Alison Hastings, UK&I Channel Lead at Avaya, explains how she thinks the reseller’s role will change within the next five years. Though offices across the world have gradually been re-opening as COVID-19 lockdown measures ease, many organisations are still hesitant to stray from remote working – and why should they, when it keeps their employees […]


How do you plan to improve customer experience in the next 12 months?

Michael Zellhorn, MD, Sequel Support explains how Sequel Support plans to improve its customer experience in the next year. I founded Sequel Support in 2007 and in the ensuing years we have achieved Gold Microsoft Partner status. That achievement alone offers a guarantee of a global standard of customer service. But, of course, now as […]


How to improve customer experience in the next year

David Noël, Vice President Middle East, Africa and Russia/CIS at AppDynamics, explains how the company will improve cusomter experience in the next 12 months. In today’s connected world, our demand for applications leaves no room for failure, and these expectations are only set to increase. According to the AppDynamics’ App Attention Index 2019 – a global […]


IoT: Connect more, connect faster

To reach its full potential, the Internet of Things needs to be used hand-in-hand with integration. Mirza Salihagic, Senior Manager, Product Marketing at Software AG, explains the importance of integration. There are plenty of good ideas out there for using the Internet of Things but, without integration, many will fail. Without integration, IoT can never […]


How sales skills are critical to win with today’s ‘new’ customer

Glyn Yates is Principle Consultant, GTM International. In this monthly column for Intelligent Tech Channels, he shares his expertise and views on the channel and partner community. There has been a shift, we all agree, in buyer behaviour and sentiment, with greater focus on value, operational efficiency and cost control being at the forefront. Vendors […]


Channel Chief: Raif Mehmet, VP EMEA at Bitglass

A fascination with modems guided Raif Mehmet into a career in technology. The Vice President for EMEA at Bitglass speaks about his current job role and the latest trends which he sees emerging across the channel. Describe your current job role and the parts that are somewhat challenging? My current job role is Vice President […]


Key business IT priorities needed to embrace opportunities at the edge

Morten Illum, VP EMEA, HPE Aruba, discusses the benefits of embracing opportunities at the edge. Organisations across every industry sector are currently experiencing change on an unprecedented scale as they look to digitally transform operations, through the implementation of digital devices, smart technologies and an ever-expanding network, in the search for a competitive advantage. However, […]


Safe business communications in the new remote normal

James Baly, CTO at Nowcomm, offers advice on how organisations can keep communications safe in the ‘new normal’ of remote working. The outbreak of COVID-19 and the subsequent UK-wide lockdown brought sweeping changes to the workplace. For many organisations, no matter the industry or size, this meant a wide-scale, unprecedented move to working from home. […]


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