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Thought Leadership

“The time is now for outsourced security services” – ThreatQuotient expert

Matt McCormick, SVP Business and Corporate Development, ThreatQuotient, tells us why organisations should now consider managed security services to help address their security needs. For years we’ve been talking about the skills shortage that plagues the cybersecurity industry and which some reports now peg at three million and growing. Organisations lack trained, experienced resources in […]

Nine must-have dashboards for remote data centre management

With COVID-19 having shifted data centre workforces to remote environments, teams are increasingly harnessing digital tools to provide analytics and insights. Herman Chan, President, Sunbird Software, talks us through nine dashboards which have proven to be essential for successful remote data centre management, and tells us about the benefits of Data Centre Infrastructure Management (DCIM) software for […]

Epicor Software expert on empowering partners for success in changing times

Paul Flannery, Vice President, Channel Sales, International region at Epicor Software, tells us why vendors should be empowering their channel partners to thrive and represent them in the best way possible in the ‘new now’. Business success and longevity is often built on a foundation of trust and strong partner relationships. During the ‘new now’ that […]

Going mobile: Supporting hybrid working models – keeping the workforce flexible

Remote working has been forced on many, due to the pandemic, and channel businesses have had to respond quickly and stay ahead of the curve. Bradley Pulford, Executive Director and General Manager of Channel and Distribution at Dell Technologies South Africa, explains how channel businesses can help partners and customers thrive and not just survive. […]

How will the role of the reseller change within the next five years in the vendor-partner ecosystem?

Stefan van de Giessen, Cybersecurity Manager at Networks Unlimited Africa, explains how he thinks the role of the reseller will change within the next five years. To answer this question holistically, we need to look at the different types of reseller model within this sphere, namely resellers (box droppers), system integrators and managed service security […]

How will the role of the reseller change within the next five years in the vendor partner ecosystem?

Alison Hastings, UK&I Channel Lead at Avaya, explains how she thinks the reseller’s role will change within the next five years. Though offices across the world have gradually been re-opening as COVID-19 lockdown measures ease, many organisations are still hesitant to stray from remote working – and why should they, when it keeps their employees […]

How do you plan to improve customer experience in the next 12 months?

Michael Zellhorn, MD, Sequel Support explains how Sequel Support plans to improve its customer experience in the next year. I founded Sequel Support in 2007 and in the ensuing years we have achieved Gold Microsoft Partner status. That achievement alone offers a guarantee of a global standard of customer service. But, of course, now as […]

How to improve customer experience in the next year

David Noël, Vice President Middle East, Africa and Russia/CIS at AppDynamics, explains how the company will improve cusomter experience in the next 12 months. In today’s connected world, our demand for applications leaves no room for failure, and these expectations are only set to increase. According to the AppDynamics’ App Attention Index 2019 – a global […]

IoT: Connect more, connect faster

To reach its full potential, the Internet of Things needs to be used hand-in-hand with integration. Mirza Salihagic, Senior Manager, Product Marketing at Software AG, explains the importance of integration. There are plenty of good ideas out there for using the Internet of Things but, without integration, many will fail. Without integration, IoT can never […]

How sales skills are critical to win with today’s ‘new’ customer

Glyn Yates is Principle Consultant, GTM International. In this monthly column for Intelligent Tech Channels, he shares his expertise and views on the channel and partner community. There has been a shift, we all agree, in buyer behaviour and sentiment, with greater focus on value, operational efficiency and cost control being at the forefront. Vendors […]

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