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Gulf Air selects Finesse for analytics dashboard

Gulf Air, the national carrier of Bahrain, entered a partnership with Finesse for the implementation of a business intelligence solution using Qlik. Finesse has been selected by Gulf Air as a strategic partner to define a business intelligence platform to be used across the airline and to implement enterprise-level dashboards and reports. Such platform will […]

Why digital transformation is challenging CIOs

Doing more with less is a constant challenge to IT organisations. There is continuous downward pressure on IT budgets, while expectations surrounding what can be achieved through transformational IT projects have increased significantly. CIOs are still expected to play a key role in driving the business forward by improving IT applications and infrastructure, efficiency and […]

Finesse implements Qlik analytics for Byrne

Finesse announced that Byrne Equipment Rental, a plant and equipment rental companies in the Middle East, has gone live with its business intelligence and analytics solution implementation. Byrne partnered with Finesse to assist with their business and IT platform transformation programme using a business intelligence and analytics solution. Finesse has implemented Qlik business intelligence solution […]

How to manage cloud application performance

Reports show businesses of all sizes are making the move to the cloud. As well as improving cost effectiveness, mobility and scalability, cloud applications make it easier for IT departments to maintain all the systems and applications housed within data centres. However, Riverbed’s Global Application Performance Survey 2015 shows that most organisations experience frustrating performance […]

METCO deploys Avaya Contact Centre Select for, an online food ordering portal in the Middle East, in collaboration with METCO, has deployed Contact Centre Select solutions from Avaya to deliver digital customer experience and support business growth. The Avaya solutions are helping to increase customer lifetime value and revenue, while also enhancing agent efficiency. Founded in 2004, operates across […]

How to make sense of your security spending

According to a March 2016 PwC report A False Sense of Security that surveyed 300 Middle Eastern organisations, the region has become one of the prime targets for cyber attacks. In fact, according to the findings in the report, in 2015, 56% of businesses in the region lost more than $500,000 as a result of […]

Five steps to closing those Saas security gaps

Security leaders know that business goals can be achieved only when the same security principles and governance being applied in-house are also applied to the public cloud. The trouble is that some cloud services are being procured without the knowledge and control of the enterprise IT organisation. Some of these services do not have the […]

R&M sets up intelligent cabling at Société Arabe Internationale

Société Arabe Internationale de Banque in Cairo, Egypt has built its new datacentre using HD patch panels, raceway systems, and pre-terminated copper and fiber cabling solutions from R&M. The investment is future-proofed to be Automated Infrastructure Management ready and in its next phase will involve the integration of the R&MinteliPhy system for full visibility and […]

Dubai 8009090 call supported by Avaya managed services

Dubai’s Roads and Transport Authority RTA announced that Avaya has won a three-year strategic contract to support the RTA’s 8009090 contact centre operations under a managed services agreement. The three-year contract will see Avaya partner with the RTA to deliver enhanced customer experience to the residents and visitors of Dubai. This new agreement builds on […]

Bank Audi of Lebanon selects Verifone cashless payment solutions

Verifone, a provider of payments and commerce solutions, and Bank Audi, Lebanon’s largest bank, have partnered to offer merchants with point-of-sale devices. Supporting Bank Audi’s merchant services in both countertop and mobile retail sales environments, the Verifone VX520 and VX680 devices will enable contactless with NFC acceptance and value-added applications that help to increase consumer […]

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