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dnata selects Avaya Private Cloud Services, Gitex 2016 announcement

dnata, a large air services provider and member of Emirates Group, announced it has selected Avaya as a strategic technology partner to power its customer service digital transformation strategy. Avaya Private Cloud Services will deliver a complete customer experience transformation solution that will create a personalised experience for dnata customers and partners and across communication […]


Alpha Data builds small claims court on Skype for Business

DIFC Courts has collaborated with systems integrator Alpha Data to launch the GCC’s first smart Small Claims Tribunal. The smart court is a turnkey project built on Microsoft infrastructure and works by providing both parties in dispute, as well as the judge, access to the case from remote locations on smartphones and computers. The newly introduced smart […]


Selecting your strategic datacentre partner

The right selection of a datacentre is a blend of auditing tangible metrics and assessing the human side of operations. Every datacentre has its share of strengths and characteristics that is the sum of its capital investments and innovative way of operations. An end customer wanting to select a datacentre that meets its requirements in […]


Building a game plan to tackle mobile risks

We live in a hyper-connected world. Everywhere you go, everywhere you look, you will be able to witness people and organisations interacting with each other through the internet via a multitude of devices, applications and services. The hyper-connected reality of today has been driven forward by many elements but, in recent years, it has been […]


Five steps to securing office access with mobiles

Within the Middle East, organisations have already seen the value of secure access solutions. In a recent Middle East focused HID Global survey, 52% of the respondents said that they have already deployed basic secure access solutions. Additionally, 50% of the respondents said that their organisations were planning to upgrade their access control solutions within […]


Gulf Air selects Finesse for analytics dashboard

Gulf Air, the national carrier of Bahrain, entered a partnership with Finesse for the implementation of a business intelligence solution using Qlik. Finesse has been selected by Gulf Air as a strategic partner to define a business intelligence platform to be used across the airline and to implement enterprise-level dashboards and reports. Such platform will […]


Why digital transformation is challenging CIOs

Doing more with less is a constant challenge to IT organisations. There is continuous downward pressure on IT budgets, while expectations surrounding what can be achieved through transformational IT projects have increased significantly. CIOs are still expected to play a key role in driving the business forward by improving IT applications and infrastructure, efficiency and […]


Finesse implements Qlik analytics for Byrne

Finesse announced that Byrne Equipment Rental, a plant and equipment rental companies in the Middle East, has gone live with its business intelligence and analytics solution implementation. Byrne partnered with Finesse to assist with their business and IT platform transformation programme using a business intelligence and analytics solution. Finesse has implemented Qlik business intelligence solution […]


How to manage cloud application performance

Reports show businesses of all sizes are making the move to the cloud. As well as improving cost effectiveness, mobility and scalability, cloud applications make it easier for IT departments to maintain all the systems and applications housed within data centres. However, Riverbed’s Global Application Performance Survey 2015 shows that most organisations experience frustrating performance […]


METCO deploys Avaya Contact Centre Select for Talabat.com

Talabat.com, an online food ordering portal in the Middle East, in collaboration with METCO, has deployed Contact Centre Select solutions from Avaya to deliver digital customer experience and support business growth. The Avaya solutions are helping Talabat.com to increase customer lifetime value and revenue, while also enhancing agent efficiency. Founded in 2004, Talabat.com operates across […]


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