The rise of ransomware has developed the perception that, in the event of a cyberattack attack, there is a risk that payouts will exceed revenues, making insurers more judicious about taking on a customer along with a...
IT teams must shift their mindsets to journey-based services by using experience level agreements or XLAs, rather than relying on meeting IT service level agreements, explains Charbel Khneisser at Riverbed Technology....
Channel partners can no longer take a one-size-fits-all approach to selling their products and services and to stand out, they need to demonstrate keen understanding of customer pain points, and find tailor-fit...
Customers are looking to be more agile, which has led them to run workloads across multiple environments, whether public clouds, co-location facilities, data centres or at the edge, leaving IT teams grappling with...
Channel partners operating as MSPs must adopt a suitable cloud platform that addresses their customer’s needs and delivers high quality services with inbuilt tools and resources says Mostafa Kabel Abouhaswa at...
Integration of AI adds many benefits for managed service providers including early detection, scalable delivery, predictive services, automated remediation, allowing channel partners to leverage the expected 10%...
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