Intelligent Software

Avaya and Afiniti partnership enhances behavioural pairing AI

Behavioural pairing AI goes mainstream with the benefits of improving customer and agent satisfaction and operational metrics. At its Avaya ENGAGE 2020 user conference, Avaya, a global leader in solutions to enhance and simplify communications and collaboration, and Afiniti, a leading provider of AI-based behavioural pairing...

Veeam appoints Danny Allan as Chief Technology Officer

Veeam Software has announced that Danny Allan has been appointed Chief Technology Officer (CTO) and Senior Vice President (SVP) of Product Strategy. Allan, promoted from his previous role as Vice President (VP) of Product Strategy, will lead Veeam’s global product strategy group and initiatives and spearhead the company’s technology...

New partnership between Dynamicweb and Braintree

Braintree, the consulting and integration division of Vox, has announced its partnership with Dynamicweb, a software platform combining content management, ecommerce, product information management (PIM) and marketing capabilities. Dynamicweb is well-established in every continent with strong use cases across all industry...

Palmira Software House: Delivering seamless integration

Palmira Software House is a long-term regional partner of Software AG that works closely with the global solutions provider to deliver successful projects. Here Jamal Al Mahamid, CEO Palmira Software House, tells us about the relationship between the two organisations, helping clients build their eco-systems and the latest eye-catching...

Avaya and Afiniti partnership enhances behavioural pairing AI

Veeam appoints Danny Allan as Chief Technology Officer

New partnership between Dynamicweb and Braintree

Palmira Software House: Delivering seamless integration

Features

How global SIs are preparing for digital transformation projects

Large scale changes in the business environment of end-users are creating challenges for system integrators. A solution focused...

METCO drives high performance networking for enterprises

Middle East Telecommunications Company, METCO is at the forefront of the digital transformation. METCO provide services for communication...

Quantifying the cost of managing customer experience

Increasing regional adoption of digital technologies is also driving the awareness of the importance of customer experience. This...

Driving transformation in Bahrain’s financial hub

Across the seventies and eighties, the country of Bahrain was significantly ahead of its neighbors in its technology...

Insights

Customer success is ‘the formula for exponential growth’

Case Studies

Abdali Medical Center to provide patient care with integrated hospital information system

Case Studies

Abdali Medical Center to provide patient care with integrated hospital information system

The Abdali Medical Center, a member of the esteemed Clemenceau Network, has implemented a clinical information system from Cerner, a...

Intelligent Software

Avaya and Afiniti partnership enhances behavioural pairing AI

Veeam appoints Danny Allan as Chief Technology Officer

New partnership between Dynamicweb and Braintree

Palmira Software House: Delivering seamless integration

Avaya and Afiniti partnership enhances behavioural pairing AI

Veeam appoints Danny Allan as Chief Technology Officer

New partnership between Dynamicweb and Braintree

Palmira Software House: Delivering seamless integration

Features

How global SIs are preparing for digital transformation projects

METCO drives high performance networking for enterprises

Quantifying the cost of managing customer experience

Driving transformation in Bahrain’s financial hub

Insights

Customer success is ‘the formula for exponential growth’

Finesse COO Sunil Paul on the future of predictive analytics for deeper insights

Nexign expert on Blockchain being the future of telecoms

SAP Africa expert on the benefits of investing in Blockchain technology

Case Studies

Abdali Medical Center to provide patient care with integrated hospital information system

Union Bank of Nigeria and Newgen Software bag award

Gourmet Gulf selects Finesse and Salesforce to digitally transform diner experience

Case Studies

Abdali Medical Center to provide patient care with integrated hospital information system

Union Bank of Nigeria and Newgen Software bag award

Gourmet Gulf selects Finesse and Salesforce to digitally transform diner experience