8×8, a global business communications platform provider, has announced that Krisp, a provider of voice AI technology, has joined the 8×8 Technology Partner Ecosystem. The partnership brings Krisp’s AI-powered noise cancellation, voice isolation, accent conversion and multilingual voice capabilities to the 8×8 Platform for CX.
The integration is designed to help organisations deliver clearer interactions across 8×8 Contact Centre and 8×8 Work, whether customers and support agents connect from an office, home or another location.
“Voice remains essential to customer experience, but background noise, language differences and distributed work environments can make conversations harder than they need to be,” said Robert Schoenfield, Executive Vice President of Licensing and Partnerships at Krisp. “Our partnership with 8×8 brings Krisp’s voice AI technology into the communications platform that contact centre agents and employees already use, helping global organisations deliver clearer and more productive interactions.”
The integration is expected to help organisations reduce repetition, support distributed teams and improve interactions by enhancing audio quality and making speakers easier to understand. Higher-quality audio can also improve inputs used for transcripts, summaries, sentiment analysis, quality management and compliance workflows.
Joint customers will benefit from clearer voice interactions, multilingual communication across more than 60 languages, higher-quality interaction data and simplified deployment without introducing separate tools or workflows.
“Customers expect every voice interaction to be clear, regardless of where they call from or where an agent works,” said Victor Belfor, Global Vice President of Business Development and Strategic Partnerships at 8×8, Inc. “Bringing Krisp’s voice AI capabilities to the 8×8 Platform for CX, will help organisations reduce communication barriers and give agents, employees and customers a better experience.”
