The distributor has introduced accredited post-sales support and Auvik-powered network assessment services for Extreme Networks partners across the UK and Ireland.
Infinigate UK&I has been accredited by Extreme Networks to provide professional post-sales support for customers using ExtremeWorks Maintenance Services across the UK and Ireland.
The service is based on the PartnerWorks support model, which enables partners and resellers to provide first-line support, with Extreme Networks handling escalated cases where required. According to Infinigate, the model is designed to help partners strengthen customer relationships while developing additional services revenue.
Alongside the support offering, Infinigate has introduced a Network Assessment Service powered by Auvik. The service provides visibility into network infrastructure, helping partners and customers identify connectivity issues, performance bottlenecks and resilience risks.
The Network Assessment Service is available as part of the PartnerWorks offering and is intended to support both pre-sales and post-sales customer engagement.
“Partners need support models that make commercial sense, not just technical sense,” said Paul Tedford, Head of Sales and Service Delivery, Infinigate UK&I. “By combining PartnerWorks-enabled support with Network Assessment Services powered by Auvik, we are giving partners a straightforward way to add margin, improve visibility across customer networks and deliver a service that customers genuinely value.”
According to Infinigate, the Auvik platform provides automated network discovery, topology mapping, continuous monitoring, alerting, traffic analysis and configuration visibility from a central management interface.
The distributor said the combined offering is designed to help partners expand recurring services revenue, improve customer retention and support managed services and managed security service provider (MSSP) offerings. By combining accredited support with network assessment capabilities, partners can extend their role beyond maintenance services into broader network management and advisory services.
