Ever-evolving technological and digital advancements require distributors such as Tarsus On Demand to continually reinvent the value they deliver to the channel which in turn means the channel delivers value to the end customer says Senzo Mbhele at Tarsus On Demand.
Describe your current job role and business model?
In his role as Tarsus On Demand’s Managing Director, Senzo Mbhele is responsible for the formulation of a fresh vision for growth through new products, services, and value propositions, as well as for driving this vision through to conclusion. As a growing business, Tarsus On Demand requires the MD to decide on which initiatives are worthy of investment, both time and resources to ensure the attainment of the set vision.
Ever-evolving technological and digital advancements require distributors such as Tarsus On Demand to continually reinvent the value they deliver to the channel which in turn means the channel delivers value to the end customer.
Tarsus On Demand aims to be the best at what they do across engagements with various stakeholders. In this regard, the longstanding vision to be a digital and collaborative business stands, both with internal and external stakeholder engagements. We are continuously looking for ways to optimise our key operational processes while also keeping our head up to align with future trends so that we improve our customers’ experience and remain relevant.
Which technologies can make a difference to customers?
When all is said and done, end customers either want to solve a problem or take advantage of an opportunity. With AI gaining momentum, we are likely to see pockets of various AI-enabled technologies coming to the fore. AI-based solutions that solve specific problems or take advantage of opportunities in communities and in key sectors such as health and education will make the most significant impact in peoples’ lives, particularly on the African continent.
Established organisations are likely to leverage all that AI brings to the fore for more accurate predictions and therefore accurate decisioning. No job or role will not be impacted.
It is not too long ago that we were speaking of digital technologies the nexus as the new technology components to change the world. What will fast become a reality is the speed of technological advancements and therefore how quickly individuals and organisations adapt to these advancements.
How can a channel partner disrupt the regional market?
In the South African context, disruption is less what is required but rather, relevant solutions to daily issues as well as technologies that enable people and communities to participate economically. At least a third of our population lives in townships with the kasi economy estimated to be in the region of R900bn, and dare I say; growing. This said, the impact of apartheid stubbornly lingers and is starkly visible as one crosses the railway tracks.
There is no doubt that there is a sleeping giant in the township economy; as such, channel partners who find ways to engage and include the township market will not only make a tangible difference in peoples’ lives but unlock key new markets. Specifically, partners must find ways to develop solutions for the township market that leverage local skills and knowledge while empowering the people in the community.
Which aspects of your job role are rewarding, which challenging?
Finding the right skills for the problems and opportunities we encounter is an ever-present, yet welcome challenge. We therefore invest in both formal and informal learning and development of our people to counter the challenge. In this regard, there is nothing more rewarding than seeing a number of permanent employees, holding key roles in our organisations, having joined as young learners and yes programme graduates.
How do you like to de-stress off work?
Time alone, in whatever shape. Sometimes it is on a bike out on the road while at times it is with a book on the couch.
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