ServiceNow, NVIDIA, Accenture, partner to accelerate generative AI adoption for enterprises
Bill McDermott, Chairman and CEO, ServiceNow

ServiceNow, NVIDIA, Accenture, partner to accelerate generative AI adoption for enterprises

ServiceNow and Accenture, announced the launch of AI Lighthouse, a first-of-its-kind program designed to fast-track the development and adoption of enterprise generative AI capabilities. Expanding on existing strategic partnerships among ServiceNow, NVIDIA and Accenture, AI Lighthouse will assist pioneering customers across industries in the design, development, and implementation of new generative AI use cases.

AI Lighthouse unites the ServiceNow enterprise automation platform and engine, NVIDIA AI supercomputing and software, and Accenture AI transformation services. The comprehensive offering will let customers collaborate as design partners in architecting custom generative AI large language models, LLMs and applications to advance their businesses.

“This is a transformational moment for business to revolutionise how work gets done,” said ServiceNow Chairman and CEO Bill McDermott. “In collaboration with our visionary partners, ServiceNow, NVIDIA, and Accenture are forming the market-blueprint for AI-first enterprise innovation.”

The power of AI Lighthouse program will come to life for enterprise customers by:

  • Reducing tedious manual work for customer service professionals, with overviews and insights to help them solve problems faster.
  • Deflecting cases by promoting self-service options, empowering people, and delivering engaging experiences with natural human language.
  • Generating content automatically, including intelligent search results, work notes, and knowledge base articles.
  • Boosting developer productivity with intelligent recommendations for code.

Since May, ServiceNow has launched a slate of powerful generative AI capabilities, purpose-built for the Now Platform, and engaged with large pharmaceutical, financial services, manufacturing, and health care companies to test them in enterprise environments. The AI Lighthouse Program will build on that early progress to collaborate on designing, developing, and implementing new generative AI use cases with a select group of customers across IT service management, ITSM, customer service management, CSM, and employee experience.

NVIDIA accelerated computing and software, including NVIDIA DGX AI supercomputing and NVIDIA DGX Cloud, as well as NVIDIA NeMo LLM software, will provide full-stack computing for model training and tuning; ServiceNow will be the front-end workflow automation and intelligence platform; and Accenture will leverage its deep functional and industry knowledge and generative AI strategy, design and delivery experience to bring use cases to life for customers.

The ServiceNow platform automates workflows across the entire enterprise by connecting disparate departments, systems, and silos and automating processes to increase productivity and enable seamless work experiences. Now Assist is ServiceNow’s generative AI experience—purpose-built within the ServiceNow platform—designed to enable intelligent automation and accelerate productivity by simplifying repetitive tasks, increasing agility, and transforming the user experience.

NVIDIA AI software and accelerated computing provide the platform for generative AI deployments across industries. Enterprises can use NeMo and NVIDIA frameworks, optimised inference engines, and APIs to add intelligence to generative AI applications such as drug discovery, intelligent chatbots, search, and summarisation.

Building on Accenture’s recently announced $3 billion investment in AI, this collaboration will tap into the Accenture Centre for Advanced AI, with its deep focus on generative AI and large language models. Accenture will accelerate the design and engineering of domain-specific LLMs and generative AI capabilities within the ServiceNow platform to make functional and industry workflows more intelligent.

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