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CSG delivers mobile device and mobile access management for John Holland Group

CSG delivers mobile device and mobile access management for John Holland Group

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Cloud Solutions Group (CSG), a specialist systems integrator and cloud consulting firm, has announced that it has delivered an integrated mobile device and access management solution for John Holland Group, one of the largest service providers of construction, tunnelling, rail and building services in Australia, New Zealand and Southeast Asia.

The solution supports 6,000 employees using Microsoft Intune as the enabling platform and ensures that corporate data is protected across all business owned mobile iOS and Android devices, as well as any corporate data accessed via personal devices.

Kier Morrison, General Manager of Information Technology Operations at John Holland Group, said: “We required a mobile device management solution which could be easily managed by our IT team while at the same time protect corporate data both on business as well as on employee-owned devices.  More than 300 legacy devices needed to be reset and migrated, and policies standardized or implemented cohesively.

“It had quickly become clear that CSG would be the best fit for our requirements. We could see that their services and technical expertise could provide the level of functionality we needed and scale to match our on-going growth in the future. Specifically, we were impressed with CSG’s extensive knowledge across a suite of device management solutions and their vast knowledge of Microsoft 365 and all its available features which allows us to make the most of our customers licensing arrangements.”

At the outset, CSG defined the individual use cases that would need to be addressed by the solution. These included corporate owned Android and iOS devices (both kiosk style and with user affinity), and unmanaged personal devices.

CSG then designed base line compliance policies, configuration profiles and app deployments for each of these devices. In addition, app protection policies were introduced that would prevent corporate data from being stored outside of the defined location, including SharePoint and OneDrive for Business.

Using its experience with device management, CSG automated the application of all these policies to each use case through a combination of Apple’s Device Enrolment Program, Samsung Knox and Microsoft Intune. 

“One of the most significant benefits was a process to re-enrol legacy devices into a supported system and prevent further devices operating outside of the managed solution,” said Josh Rubens, CEO and Founder, CSG.

“To accomplish this, we scheduled migration sessions with the impacted staff. In addition, to further provide data protection, we introduced several conditional access policies that would block non-approved applications, such as third-party mail clients. This would restrict users to only being able to use the approved application to access John Holland data and enforce MFA where necessary.”

A phased deployment approach proved successful, as the suite of policies were gradually introduced on time and within budget.

“CSG, together with John Holland, delivered a clear and concise communication plan that ensured the changes we made were met with wide acceptance by our employees,” said Morrison.

“We now have a solution which provides for fully automated setup of all new Android and iOS devices and protects corporate data across all mobile devices.

“At the same time, while our change management experience ensures the IT team are empowered to deploy the change successfully to end-users, I am confident that we have a powerful and adaptable platform that will support our operations in the years ahead. We consider CSG as a valued and trusted business partner.”

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