INSTANDA, a leading customer and policy management platform for the insurance industry, and Capco, a global management and technology consultancy, have announced a new partnership that leverages technology and data to further accelerate ongoing Digital Transformation in insurance.
Increased competition and the impact of COVID-19 have increased demand for technology that enhances customer journeys and mitigates the challenges posed by regulatory change. The success of challenger insurers has demonstrated a significant shift in expectations, specifically around the desire for integrated products and improved customer experiences. Meanwhile, traditional incumbents are also looking to manage the impact of potential regulatory changes on their existing infrastructure and processes.
The abrupt and profound impacts arising from the pandemic, and the pressures it has placed on the insurance industry and on its IT systems, has prompted firms to explore new platform options when reviewing future technology needs. As they look to update existing policies and introduce new products to market more quickly to meet consumer needs, demand for technology solutions, driven by data and collaboration, has risen dramatically.
The new partnership will see Capco using INSTANDA’s proprietary cloud-based digital insurance software to support its clients’ transformation needs.
Click below to share this article