Avaya, a global leader in business communications, software, systems and services, highlighted its support for the ICT community in Saudi Arabia with exclusive awards for key partners that have helped organisations achieve their digital transformation objectives. Best-performing partners from the Western and Central regions were recognised at events in Jeddah and Riyadh for their contribution in key technology areas.
The partner engagement events enabled Avaya to communicate its latest innovations and solutions to Saudi Arabia technology partners, giving invaluable insight into trends and technologies helping organisations to align themselves more closely with Vision 2030, and create growth opportunities for Saudi businesses, leading to the creation of more jobs for Saudi citizens.
Avaya is currently working with leading customers across the Saudi Arabia, supporting more than 10,000 contact centre agents across key industry sectors including banking and finance, government, healthcare, and retail.
The partner awards were the highlight of each event, with Avaya recognising best-performing partners in different regions and technology areas.
- Aflak Solutions: Best Public-Sector Partner
- Converged Generation Communications: Best Contact Centre Partner
- Tawasol: Best Hospitality Partner
- United Technologies: Best Mid-Market Partner
These included United Technologies and Tawasol from the Western region; and Converged Generation Communications and Aflak Solutions from the Central region. United Technologies was honored as Best Mid-Market Partner after doubling growth and seizing a full 15% of the overall mid-market, with considerable success in the construction and retail segments.
Avaya’s Hospitality Partner of the year is Tawasol, having delivered mega projects for the Shaza and Sheraton hotel chains, growing by more than 100%, and achieving the highest level of Avaya partnership.
Converged Generation Communications, already an Avaya Platinum Partner, received the Contact Centre Partner award for successfully managing and growing the Avaya customer base in large and medium enterprises contact centres.
Aflak Solutions, a new Avaya partner, received the Public-Sector partner award for their outstanding achievements and innovations to some of the prestigious government projects. As a result, Aflak continued to establish itself as a major player in government ICT projects.
“Our strong focus on the needs and direction of the Saudi Arabian market is brought to life by our partners in Saudi Arabia. To have a strong, innovative partner community that is closely integrated with the government and business community is a prerequisite in our industry, and I believe that Avaya is particularly fortunate to work with some of the most creative and proactive technology solution sellers in Saudi Arabia. I congratulate the winners and all of our partners and look forward to a much more productive and successful year ahead,” said Fadi Hani, Managing Director, Avaya Saudi Arabia.Click below to share this article