Avaya Holdings and Verint Systems have announced an expansion of their partnership to introduce cloud deployments for Avaya Workforce Engagement Management, improving customer experience through operational intelligence in the contact centre.
Avaya‘s suite of workforce engagement capabilities can be deployed in any manner from on-premises to cloud services supporting public, private or hybrid deployment models.
Verint and Avaya, strategic partners for nearly 15 years, currently provide omnichannel and voice contact centre and WEM solutions to tens of thousands of customers worldwide, ranging from small-to-medium businesses (SMB) to large enterprises with thousands of seats.
Avaya and Verint expect that their current offering will continue to satisfy a wide range of customer requirements, and on-going co-development will further expand WEM capabilities.
Avaya IX Workforce Engagement is a new offering introduced as part of the Avaya Intelligent Xperiences– or Avaya IX – solution naming architecture unveiled at the company’s annual ENGAGE user group conference.
“The cloud consumption availability of Avaya IX Workforce Engagement helps our customers become vastly more agile than ever before in effecting and realising outcomes from the customer experience transformation,” said Chris McGugan, Avaya Senior Vice President, Solutions and Technologies.
“Avaya IX Workforce Engagement enables organisations to generate a faster ROI and easily add new capabilities to bolster workforce engagement and productivity that enhances their customer experience.”