Juan Alejandro Aguirre, Director of Engineering Solutions at SonicWall Latin America, tells us how MSPs can be positioned as as strategic partners in the fight against cybercrime.
The digital economy in Brazil and Latin America is thriving and complex. This is a scenario where digitalization advances with trends such as remote work, cloud computing and the massive use of SaaS applications.
In this context, organizations of all sizes and segments face two extremely important challenges in cybersecurity. The first is the shortage of highly skilled cybersecurity professionals, especially with TDR threat detection and response capabilities and SecOps security operations.
ISC2’s most recent Cybersecurity Workforce study indicates that there is a gap of 5.5 million professionals globally and 1.2 million in Latin America alone. Without these types of professionals, organizations are not prepared to face cybercrime groups, especially Ransomware-as-a-Service groups. According to Sonicwall’s 2024 Cyber Threat Report, ransomware was one of the most recurrent threats in Latin America during 2023, with more than 490 million detections related to this type of attack.
The second challenge is information silos and alert fatigue. This is a phenomenon generated by business digitalization, with new information technologies demanding new cybersecurity controls.
Many controls still operate in isolation without effective integration. This one-on-one approach makes it difficult to gain complete visibility into the threat landscape, preventing a holistic response to security incidents. In addition, alert fatigue (the overload of security notifications, many of which are false positives) wears down security teams, already weakened by a lack of resources with sophisticated SecOps and TDR skills. This reduces the effectiveness of detecting real threats and increases the risk of not responding appropriately to critical incidents.
The solution to these multidimensional challenges lies in simplifying and consolidating cybersecurity controls by adopting a platform approach. A unified cybersecurity platform offers a holistic solution that addresses the operational issues associated with information silos and alert fatigue and centralizes cybersecurity management, making it more efficient for a human team limited in number.
This is where MSPs can capitalize on new business opportunities by offering Cybersecurity-as-a-Platform as a unified solution that directly responds to these aforementioned challenges, delivering added value to their customers through:
1. Compensating for the talent gap: MSPs can transfer sophisticated skills in SecOps and TDR, offering access to teams of experts and advanced technology without organizations having to increase their in-house staff. Not only does this help mitigate cybersecurity risks, but it also reduces the costs associated with hiring and training specialists.
2. Minimizing information silos: By implementing a unified cybersecurity platform, MSPs facilitate the integration of organizations’ cybersecurity tools with other business IT tools, improving visibility and consistency in threat management and incident response.
3. Reduced alert fatigue: Through solutions that integrate AI, Machine Learning and data science, MSPs can offer systems that efficiently prioritize alerts, minimizing false positives and enabling organizations to act on real and critical threats.
Addressing cybersecurity challenges in Latin America is a business opportunity for MSPs that rely on delivering Cybersecurity-as-a-Platform. This strategy effectively addresses today’s problems of talent shortages, information silos and alert fatigue. And it positions MSPs as strategic partners in the fight against cybercrime in a rapidly developing digital region.
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