As customer zero, Kyndryl began its transformation journey in 2021, when it became an independent company with approximately 90,000 employees in 60 countries. In less than two years, the company transitioned away from more than 1,800 inherited applications spanning over 50 data centres to a few hundred hosted entirely in a cloud infrastructure. It also […]

The number one focus for customers in 2024 will be around achieving resilience. The Internet has become a pillar of critical infrastructure, and this year will become more dangerous than ever. In 2024 the number one concern of our customers will be resilience. As more zero-days, flaws in popular software, supply chain issues and threat […]

Intense, urgent demand for artificial intelligence capabilities – and the duelling pressure to reduce energy consumption, costs and greenhouse gas emissions – loom large over the data centre industry heading into 2024. The proliferation of AI, as Vertiv predicted two years ago along with the infrastructure and sustainability challenges inherent in AI-capable computing can be […]

How times have changed! Looking back at our cybersecurity predictions for 2023 there was not a single mention of AI. And yet, here we are and it seems almost impossible to read a headline in which AI is not somehow involved. With input from security operations engineers and threat intelligence analysts across F5, here is […]

Getting hit by ransomware is almost inevitable for the modern enterprise, with 85% organisations experiencing at least one cyber-attack in 2022, and as cybercriminals increasingly target data backups, the road to recovery can be a long one, explains Rick Vanover at Veeam Software. Ransomware has dominated the security conversation in recent years. But despite this, […]

The rise of ransomware has developed the perception that, in the event of a cyberattack attack, there is a risk that payouts will exceed revenues, making insurers more judicious about taking on a customer along with a lengthy list of caveats, explains Mohammad Ismail at Delinea. As the number and sophistication of cyber-attacks has increased, […]

IT teams must shift their mindsets to journey-based services by using experience level agreements or XLAs, rather than relying on meeting IT service level agreements, explains Charbel Khneisser at Riverbed Technology. Experience-level agreements, XLAs, sometimes known as ELAs are a variation of service-level agreements, SLAs that focus on the end-user experience. Whether that end-user is […]

Customers are looking to be more agile, which has led them to run workloads across multiple environments, whether public clouds, co-location facilities, data centres or at the edge, leaving IT teams grappling with complexity says Alexandre Brousse at Dell Technologies. Describe your current job role and a summary of the business model of your organisation? […]

Channel partners operating as MSPs must adopt a suitable cloud platform that addresses their customer’s needs and delivers high quality services with inbuilt tools and resources says Mostafa Kabel Abouhaswa at Mindware. Managed services and managed security services present a significant growth opportunity for channel partners looking to expand their offerings and tap into new […]

Integration of AI adds many benefits for managed service providers including early detection, scalable delivery, predictive services, automated remediation, allowing channel partners to leverage the expected 10% market growth, says Abdul Rehman at SolarWinds. The channel ecosystem in the Middle East has been evolving at an unprecedented pace. The box movers, who touted low margins […]