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Hospitality

The major changes in the way companies work following the pandemic

Ian Jansen van Rensburg, Senior Systems Engineer at VMware, explains what he thinks the major changes will be for companies following the COVID-19 pandemic. One of the significant challenges with the global pandemic is that some companies might not open for business after the dust has settled. The most vulnerable are low to mid range […]


Cupola ensures Business Continuity with enhancements to Contact Centre Capabilities

Recognising the urgent need for organisations to maintain Business Continuity through the current global crisis, Cupola Teleservices, the Middle East’s pioneer in outsourced contact centre services has worked with Avaya, its trusted partner for advanced contact centre and collaboration solutions, to further enhance its contact centre capabilities. As the BPO partner to several multinational corporations […]


McDonald’s UAE accelerates Digital Transformation with SAP and SEIDOR MENA

SAP and its channel partner SEIDOR MENA is helping McDonald’s UAE digitally transform to cater for the growing market in food. As McDonald’s UAE, owned and operated by Emirates Fast Food Co, expands the company needed to modernise operations with mobile and scalable cloud solutions and turned to channel partner SEIDOR MENA to adopt SAP […]


ALE partner Siemcom enhances communication infrastructure for Bin Ham Group hotel

Alcatel-Lucent Enterprise (ALE) has announced that the City Seasons Hotel Deira has consolidated its communications infrastructure with a deployment of ALE high performance access points to boost network availability and management. The City Seasons Hotel is part of the UAE-based Bin Ham Group, which operates a number of hotels in key locations in the UAE […]


Being a channel-focused business is key for Ruckus Networks

Keeping up with customer demand for Wi-Fi connectivity can be exhausting, but Ruckus Networks’ is built on ensuring that customers have a seamless experience. And as two of their expects tell us, being a channel-focused business is key. Ruckus Networks, an ARRIS company, offers Wi-Fi switching, cloud and software products to mobile carriers, broadband service […]


Africa’s digital hospitality transforms the guest experience

As hospitality providers across the globe embrace Digital Transformation, the question arises; what do intelligent hotels offer? From guestroom automation to location-based interactions, mobile engagement, hyper personalisation, APIs and integration – the goal is excellent customer service. But is Africa ready for the ‘Digital Hotel’? EOH Infor Services recently launched the Infor Hospitality suite of […]


Aruba appoints new regional Hospitality Business Development Manager 

Aruba, a Hewlett Packard Enterprise company, has announced the appointment of Youssef Senhaji Rhazi as Regional Hospitality Business Development Manager for Middle East, Turkey and Africa. In this new role, Youssef will be responsible for developing and executing strategies to expand Aruba’s customer base in the hospitality sector, a key vertical in which the company […]


Gourmet Gulf selects Finesse and Salesforce to digitally transform diner experience

Gourmet Gulf, a renowned hospitality company in the region, has selected Finesse, a global software system integrator and Salesforce, a global leader in CRM, to digitally transform, taking customer dining experience in the UAE to new heights. The UAE-based hospitality company’s partnership with Finesse and Salesforce is set to equip its business with diverse and […]


Hospitality industry needs to be able to expand, according to Pinnacle

As guests demand more and better services, hotels need a better platform to offer and manage them says Pinnacle – South Africa’s leading ICT distributor and authorised distributor of Huawei Technologies Enterprise products in Africa. According to Fred Saayman, Pinnacle’s Huawei Business Unit Executive, the hospitality industry is fiercely competitive and needs to be capable […]


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