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How do you plan to improve customer experience in the next 12 months?

Michael Zellhorn, MD, Sequel Support explains how Sequel Support plans to improve its customer experience in the next year. I founded Sequel Support in 2007 and in the ensuing years we have achieved Gold Microsoft Partner status. That achievement alone offers a guarantee of a global standard of customer service. But, of course, now as […]


How to improve customer experience in the next year

David Noël, Vice President Middle East, Africa and Russia/CIS at AppDynamics, explains how the company will improve cusomter experience in the next 12 months. In today’s connected world, our demand for applications leaves no room for failure, and these expectations are only set to increase. According to the AppDynamics’ App Attention Index 2019 – a global […]


IoT: Connect more, connect faster

To reach its full potential, the Internet of Things needs to be used hand-in-hand with integration. Mirza Salihagic, Senior Manager, Product Marketing at Software AG, explains the importance of integration. There are plenty of good ideas out there for using the Internet of Things but, without integration, many will fail. Without integration, IoT can never […]


CyberKnight joins forces with Armis to bring agentless EDR to OT, IoT and ICS environments

Researchers have uncovered a series of 19 zero-day vulnerabilities that could impact hundreds of millions of IoT devices. These vulnerabilities, collectively referred to as Ripple20, were found in a Treck TCP/IP stack that is widely embedded in enterprise and consumer-grade products including transportation systems, power grids, industrial equipment, and others. Ripple20 could allow attackers to easily […]


Safe business communications in the new remote normal

James Baly, CTO at Nowcomm, offers advice on how organisations can keep communications safe in the ‘new normal’ of remote working. The outbreak of COVID-19 and the subsequent UK-wide lockdown brought sweeping changes to the workplace. For many organisations, no matter the industry or size, this meant a wide-scale, unprecedented move to working from home. […]


Avaya continues to support partner-led strategy in UK with launch of all-in-one solution

Avaya’s Unified-Communications-as-a-Service offering, Avaya Cloud Office by RingCentral, has been launched in the UK. It is an all-in-one solution that delivers seamless collaboration across multiple channels to empower teams to work effectively from wherever they are, on any device.   Avaya Cloud Office is a simple and reliable solution enabling users to call, meet, message and access business apps […]


The hot technology talking point for the second half of 2020

Ryan Trost, Co-Founder and CTO, ThreatQuotient, explains what he thinks will be the hot technology talking point for the second half of 2020. Comfortable soundproof headsets or virtual reality goggles to minimise toddler distractions and help physically delineate work and family, more specifically, kids.  In all honesty, the obvious pre-COVID trends of office chat messengers […]


Editor’s Question: Which business-enabling solutions are important to offer customers?

Andrew Senior, Cloud Architect at Nutanix, explains how the hybrid multi-cloud will give customers flexibility. Shifting to a work from home (WFH) environment is proven to be possible and successful for knowledge workers, online service jobs and students, but it’s been disruptive to traditional field-based professions. There is no doubt that WFH has fundamentally shifted […]


Is your channel business equipped to survive COVID-19?

Peter Olive, CEO at Vortex 6, asks what steps are channel businesses taking to ensure their business stays in good shape during the current crisis? He recommends some approaches to consider when dealing with the challenge. The current pandemic is forcing firms all over the world to rethink how they do business in 2020 and […]


Editor’s Question: Which business enabling solutions are the most important in light of the pandemic?

Sandrine El Khodry, Vice President – MEA, Alcatel-Lucent Enterprise, explains what they are doing to help businesses operate in light of the COVID-19 pandemic. COVID-19 has changed the way businesses across the globe operate today. While many businesses were in the midst of their Digital Transformation journey, a lot of them were well equipped to […]


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