Bahrain’s Ministry of Foreign Affairs, along with Batelco and Avaya, has transformed the ministry’s communications and collaboration capabilities, with a strategic ICT implementation to connect all ministry employees around the world. The ministry worked closely with Avaya to transform its citizen services by integrating and digitalising its communications and collaboration capabilities through a two-phased project.
With zero interruption to services in the first phase, Batelco’s on-the-ground professionals and the ministry’s IT team deployed the latest Avaya solutions, linking all regional offices and the ministry in Manama. The second phase of the project is expected to be extended to all ministry employees and embassies around the world.
The transformation confirms the ministry’s commitment to protecting the interests of Bahraini citizens abroad and Bahrain’s relations with other countries and international organisations. The project also comes within its efforts to promote digital adoption and to meet the objectives outlined in Bahrain Vision 2030.
Last year, Avaya opened a local office to support Bahrain’s digital transformation efforts and meet growing demand for next-generation customer experience. Avaya’s presence in the Kingdom is also represented through strategic business partnerships with some of the most innovative companies in Bahrain.
Bahrain’s rapidly maturing IT industry means public and private-sector organisations are looking to leverage emerging technologies, including analytics, the Internet of Things and artificial intelligence, to play their part in Bahrain’s economic development.
Commenting on the transformation, Undersecretary of the Ministry of Foreign Affairs, HE Dr Shaikha Rana bint Isa bin Daij Al Khalifa, said: “Responsibility for the safety of our citizens, and the sensitivity behind our work, requires ministry staff to be securely connected and collaborating at all times of the day. This implementation supports such work in line with the Bahrain Vision 2030, built on a foundation of digital adoption, and in commitment to the safety and happiness of citizens and residents who call the Kingdom home.”
“Being at the forefront of smart technology adoption is significantly improving the way in which government departments like the Ministry of Foreign Affairs are able to meet the needs of their most important stakeholders. By connecting all its offices together through a holistic and flexible communications infrastructure, the ministry has shown yet again its commitment to its people, while ensuring efficiency in its operations,” said Fadi Hani, Vice President for the Middle East, Africa and Turkey, Avaya.