Avaya Cloud Office launches in the UK

Businesses and organisations across the UK can now enhance and simplify their communications and collaboration ability as Avaya Holdings Corp, a global leader in solutions to enhance and simplify communications and collaboration, announced the UK commercial availability of its Avaya Cloud Office by RingCentral solution. Avaya Cloud Office is a simple and reliable solution enabling users to call, meet, message and access business apps across multiple devices, anywhere via a single platform. The company has also added several key new features and capabilities including tools to help migrate customers more efficiently and effectively.

“We are very excited that Avaya Cloud Office is now available in the UK, providing businesses with a compelling public cloud option for intuitive and integrated communications and collaboration,” said Steve Joyner, Managing Director, Avaya UK&I. “With organisations’ ways of working constantly evolving, we believe that Avaya Cloud Office, as a subscription-based solution, will be able to offer the flexibility and agility that customers are demanding from technology providers nowadays. In addition to providing customers with a better way to call, meet, message and more, the rollout of our Avaya Cloud Office Unified-Communications-as-a-Service (UCaaS) solution continues our own transformation as a cloud, software and services innovator.”

“It is now more important than ever before that vendors in UC&C are able to provide UCaaS for clients both new and potential,” said Oru Mohiuddin, Research Manager Enterprise Communications and Collaboration, IDC. “According to IDC Europe forecast, UCaaS will grow at a compounded annual growth rate of 23.3% between 2019 and 2022, which is higher than the 17.1% anticipated during the pre-COVID-19 period. This is to help facilitate remote collaboration as working from home becomes the new norm in the post-crisis period. It is, however, not just enough to provide UCaaS – it needs to be customisable, flexible, modular, agile, frictionless, scalable, omnichannel and secure to cater to the varying needs of enterprises.”

With 85% of companies using two or more disparate collaboration applications to meet customer and end user requirements, Avaya Cloud Office provides an all-in-one solution and just one app that delivers seamless collaboration across multiple channels and more than 130 ready-to-use integrations, enhancing the way organisations communicate with customers, partners and colleagues. By enabling voice calls, team messaging, meetings, conferencing, file sharing and more, Avaya Cloud Office empowers workforces to call, meet and message seamlessly from devices of all kinds, from wherever they are.

“The way we work continues to change as we see real examples of Digital Transformation accelerating rapidly across businesses of all sizes,” said Dennis Kozak, SVP, Business Transformation, Avaya. “Nothing is more critical to a business than communications and we have seen unprecedented uptake of our collaboration solutions as a result of the new working environment we are all experiencing. Organisations of all kinds are quickly adopting solutions that provide a single integrated platform to seamlessly manage communications with customers and employees, across multiple devices.”

To help meet the anticipated demand for Avaya Cloud Office in the UK, Avaya has put in place a Master Agent Programme to help accelerate sales of Avaya Cloud Office to its core audience of small and medium-sized businesses. This programme aims to make the transition to cloud software and unified communications smoother and easier for sellers, channel partners and customers. To-date, Avaya has announced Master Agent partnerships with leading providers of technology products and solutions including ScanSource, Westcon UK and Avant.

“Organisations need modern cloud communications solutions to remain connected and accelerate business outcomes,” said Anand Eswaran, President and Chief Operating Officer, RingCentral. “Avaya Cloud Office enables businesses to keep moving forward and helps ensure that customers have the necessary solutions at their fingertips to connect, communicate and collaborate effectively. Ever since we launched in the US market, we have seen tremendous uptick for Avaya Cloud Office by the extensive and trusted ecosystem that Avaya has nurtured for many years.”