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Schneider Electric launches new monitoring and dispatch services

Schneider Electric launches new monitoring and dispatch services

Digital TransformationSoftwareTop Stories
Schneider Electric launches new monitoring and dispatch services to manage distributed IT

Schneider Electric, a leader in Digital Transformation of energy management and automation, has announced the launch of monitoring and dispatch services, enabling IT solution providers and end users to optimise resources, improve efficiency and help prevent downtime by leveraging Schneider Electric to manage the operations of distributed IT infrastructure. By simplifying the management of Edge computing sites, the new services are designed to make life easier for IT staff, ensure coverage at any unmanned sites and can provide significant savings over the lifecycle of the infrastructure. Services include remote monitoring, troubleshooting, and on-site, next-business-day remediation, including replacement parts.

“Schneider Electric continues to find new and innovative ways to simplify operating at the edge while increasing uptime, meeting the key challenges of multiple remote sites and limited IT staff,” said Kevin Brown, Senior Vice President EcoStruxure, Energy Management Business, Schneider Electric. “With our global footprint and domain expertise in IT infrastructure, we are providing more options to enable our partners and end users to do what they do best and make it easier for an open ecosystem to effectively function.”

IT solution providers can add monitoring and dispatch services to their service offering to quickly and cost-effectively expand their portfolio and value to customers.

Digital Transformation requires Edge computing and comes with new challenges

Digital Transformation depends on Edge computing, which places IT infrastructure across distributed networks. Industry analysts agree that as a result, shrinking IT staff are challenged to manage the complexity. In a recent report from IDC, analysts comment: ‘Edge IT presents organisations with new challenges related to areas such as deployment, integration, network management, security and cost management.’ More than 60% of end user organisations want outside help in managing its Edge deployments, according to IDC.

In answer to those challenges, monitoring and dispatch services are powered by analytics from the EcoStruxure IT data lake. This data, along with Schneider Electric’s deep domain expertise, allows the Connected Services Hub and customers to glean insightful, data-driven recommendations to maintain system uptime and shift from being reactive to proactive in maintaining distributed IT infrastructure. This approach combines 24/7 expert remote monitoring and troubleshooting by Schneider Electric’s engineers with next-business-day, on-site support, including replacement parts, when necessary. Moreover, by employing a proactive approach to service, end users can save up to 40%over the lifecycle management of their distributed IT.

Benefits of monitoring and dispatch services include:

  • Optimise resources: By streamlining and standardising operations, the new services eliminate the burden of managing dispersed physical infrastructure deployments without having to hire additional IT staff.
  • Improve efficiency and reduce risk: It helps reduce meantime to repair with access to enhanced reports, providing the ability to plan for required maintenance, future upgrades and expansions.
  • Help prevent costly downtime: 24/7 remote monitoring against system instability and unexpected failures.

“Monitoring and dispatch services have enabled our IT teams to focus on mission-critical activities that support Ventura County Community College District’s key priorities,” said Dan Watkins, Associate Vice Chancellor, Information Technology, Ventura County Community College District. “By combining 24/7 monitoring, troubleshooting, on-site support and any necessary parts; the service reduces our time spent on reactive maintenance, keeps us focused on achieving our commitments and timelines, and helps us gain OpEx efficiencies.”

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