The emergence and fast-growing adoption of digital platforms, mobile apps, and big data have resulted in customers demanding quicker and more effective service than ever before. Today consumers have high expectations of an enhanced level of service from the moment they buy a policy until the settlement of a claim. These changing paradigms have strengthened […]

Certn, a provider background screening solutions, has announced that it has acquired Credence, a provider of global background checks, based in the United Kingdom. Certn will diversify its offerings and add an impressive client roster, many of whom reside in new markets. Credence has operated since 2009 and primarily serves the Europe, Middle East and […]

Following its acquisition of the business process outsourcing (BPO) and customer experience technology (CXTech) businesses of Altron People Solutions in October 2021, global customer experience management firm iSON Xperiences has significantly strengthened its presence in the South African market to meet growing corporate demand for specialist onshoring services. “We were looking to gain a foothold […]

Vectra AI, an AI-driven threat detection and response solution company, has announced it has acquired Siriux Security Technologies, a provider of identity and software-as-a-service (SaaS) posture management. Financial terms of the Siriux Security Technologies deal have not been disclosed. As a part of the transaction, Siriux Security Technologies will operate under the Vectra brand and […]

Rackspace Technology, an end-to-end, multi-cloud technology solutions company, has announced that it has agreed to acquire Just Analytics, a provider of cloud-based data, analytics, and Artificial Intelligence (AI) services based in the Asia Pacific and Japan (APJ) region. According to Just Analytics, the acquisition will bring strong regional ties into the Microsoft Azure ecosystem with […]

Following its acquisition of the business process outsourcing (BPO) and customer experience technology (CXTech) businesses of Altron People Solutions in October 2021, global customer experience management firm iSON Xperiences has significantly strengthened its presence in the South African market to meet growing corporate demand for specialist onshoring services. “We were looking to gain a foothold […]

Application performance monitoring (APM) is the collection of tools and processes designed to help IT professionals ensure that the applications users work with meet performance standards and provide a valuable user experience (UX). Mark Maslach, Vice President, Global Channels and Strategic Alliances, AppDynamics, tells us here how channel partners can develop their application performance monitoring […]

SolarWinds, a provider of simple, powerful, and secure IT management software, has announced it will host its Europe, Middle East, and Africa (EMEA) Virtual Partner Summit 2022 from February 8th to 10th and Asia-Pacific and Japan (APJ) Virtual Partner Summit 2022 from February 15th to 17th. The summits will offer keynotes from SolarWinds executives, product […]

ASBISc Enterprises Plc, a leading value-added distributor (VAD), developer and supplier of IT and IoT products, solutions and services in the growing markets of Europe, Middle East and Africa (EMEA), has announced that its preliminary estimations in December 2021 show it posted high consolidated revenues of US$397 million compared to US$343 million in December 2020. […]

Mayflex, a distributor of converged IP solutions, has announced an exclusive agreement to be the sole distributor for Wavestore VMS solutions in the UK. Mayflex has distributed Wavestore for many years and the relationship is now moving on to become an exclusive partnership. Wavestore is well-known for its innovative and unique technologies. Wavestore provide highly […]