Oracle CRM Cloud helps Kenya Revenue Authority introduce standardised approach

Oracle CRM Cloud helps Kenya Revenue Authority introduce standardised approach

With a reduced call abandonment rate, a significant drop in customer response time and increased engagement across different channels, the Kenya Revenue Authority, has registered an increased score of 71.9% on the Customer Satisfaction Index. This is an indication of the hassle free and seamless taxpayer experience now being delivered…

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Dell EMC appoints Mitsumi as Authorised Enterprise Distributor for Africa

Dell EMC appoints Mitsumi as Authorised Enterprise Distributor for Africa

Mitsumi Distribution, an ICT and telecom distributor in Middle East and Africa, announced it has been appointed by Dell EMC Middle East, as an Authorised Dell EMC Enterprise Distributor for the Africa region. The move demonstrates their confidence in its ability to help grow their brand across the region. Since…

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FASYL joins IFS Partner Network as a channel partner for sub-Saharan Africa

FASYL joins IFS Partner Network as a channel partner for sub-Saharan Africa

IFS, the global enterprise applications company, has announced that FASYL, as a business partner for sub-Saharan Africa, will join the IFS Partner Network to empower more businesses across the African continent with leading business solutions from IFS. FASYL and IFS will work together to offer enterprise resource planning (ERP), enterprise…

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Challenging macroeconomic conditions cause downturn in Africa's mobile phone market

Challenging macroeconomic conditions cause downturn in Africa’s mobile phone market

Africa's mobile phone market started 2017 off with a drastic quarter-on-quarter (QoQ) decline according to the latest figures announced by International Data Corporation (IDC). The newly released Quarterly Mobile Phone Tracker shows that overall shipments for the first quarter of the year in Africa totalled 54.5 million units, down 8.2…

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Distree Middle East makes market facing adjustments

Distree Middle East makes market facing adjustments

Across its ten plus years of annual roll outs, Distree Middle East and Africa has gone through adjustments to meet the requirements of the regional consumer technology industry and its sell-out ecosystem of distributors and retailers. One of the present day, industry wide adjustments is the consumerisation of technology into…

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Internet Solutions Kenya selects Telco Systems to upgrade fibre network to 10GB

Internet Solutions Kenya selects Telco Systems to upgrade fibre network to 10GB

Internet Solutions Kenya,  the pan-African communications service provider of cloud, communication, connectivity and carrier services to the public and private sector, has chosen Telco Systems, a provider of innovative CE 2.0, MPLS, IP and SDN & NFV solutions, to upgrade its entire fibre network infrastructure to 10GB. With its newly…

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Dell EMC hosted first META Executive Partner Summit 2017

Dell EMC hosted first META Executive Partner Summit 2017

Dell EMC launched its first ever META Executive Partner Summit 2017, which was held at the Hilton Mauritius Resort and Spa between 15-17 March. During the event, Dell EMC aimed to empower its top channel partners to transform their businesses, deliver exceptional customer value and achieve unprecedented growth and profitability. This…

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Mitsumi extends range of HP supplies distribution from East Africa into Gulf

Mitsumi extends range of HP supplies distribution from East Africa into Gulf

Mitsumi Distribution, a leading IT, consumer electronics and telcom distributor in the Middle East and Africa, announced it has been appointed by HP Middle East, as an authorised HP Supplies Distributor for the Middle East region. HP and Mitsumi already have a well-established alliance of six years. This agreement further…

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LogRhythm expands services and operations into Saudi Arabia and Africa

LogRhythm expands services and operations into Saudi Arabia and Africa

Cybercrime is hitting headlines in the Middle East and Africa like never before with prominent organisations across the region suffering high profile, damaging breaches. In response to growing cyber security needs, and to support the region’s organisations in addressing mounting threats, security intelligence and analytics firm LogRhythm is expanding its…

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Redington to present datacentre solutions during Gitex 2016

Redington to present datacentre solutions during Gitex 2016

Value added distributor Redington Value announced that it will showcase its fully functional solutions centre during the Gitex Technology Week 2016 in Dubai. The centre, called the Red Vault, integrates more than 40 different solutions from numerous vendors, thereby making it a facility with a multi-vendor environment. The new solutions…

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IBM MEA joins US advisory council on business in Africa

IBM MEA joins US advisory council on business in Africa

IBM announced that US Secretary of Commerce, Penny Pritzker has appointed Takreem El Tohamy, IBM’s General Manager for the Middle East and Africa, to the US President's Advisory Council on Doing Business in Africa. Takreem El Tohamy is among a group of 23 private sector leaders selected to advise the…

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Kgosi Informatics, iNENSA join IFS African partner programme

Kgosi Informatics, iNENSA join IFS African partner programme

IFS, the global enterprise applications company, has appointed Kgosi Informatics of Botswana and iNENSA of Uganda as business partners in order to expand its reach in fast-growing markets in Sub-Saharan Africa. IFS will collaborate with the two companies to provide customers with enterprise resource planning, enterprise asset management and enterprise…

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VMware announces distributor partner coverage across Africa

VMware announces distributor partner coverage across Africa

VMware, a global vendor in cloud infrastructure and business mobility, made changes to its distribution partners in Southern, West, East and Central Africa, appointing new distributors to help provide resellers in Africa, better access to VMware solutions. “The additional distributors we will be working with come as a result of…

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