Five steps to securing office access with mobiles

Five steps to securing office access with mobiles

Within the Middle East, organisations have already seen the value of secure access solutions. In a recent Middle East focused HID Global survey, 52% of the respondents said that they have already deployed basic secure access solutions. Additionally, 50% of the respondents said that their organisations were planning to upgrade…

Read More
Improving enterprise log-ons with tap authentication

Improving enterprise log-ons with tap authentication

With the move to a mobile and cloud first world, corporate data has become increasingly difficult to protect. Employees’ expectations have changed too, they want to be able to access corporate cloud applications, data and services anywhere, at any time, using the device of their choice. This can potentially make…

Read More
Gulf Air selects Finesse for analytics dashboard

Gulf Air selects Finesse for analytics dashboard

Gulf Air, the national carrier of Bahrain, entered a partnership with Finesse for the implementation of a business intelligence solution using Qlik. Finesse has been selected by Gulf Air as a strategic partner to define a business intelligence platform to be used across the airline and to implement enterprise-level dashboards…

Read More
New technologies driving IT and business alignment

New technologies driving IT and business alignment

It was not too long ago that technologies such as cloud, mobile, social, and big data analytics were little more than futuristic concepts whose true potential was largely unknown. Fast forward to today, however, and they have become a core part of modern IT. Yes, the degree of adoption may…

Read More
Why digital transformation is challenging CIOs

Why digital transformation is challenging CIOs

Doing more with less is a constant challenge to IT organisations. There is continuous downward pressure on IT budgets, while expectations surrounding what can be achieved through transformational IT projects have increased significantly. CIOs are still expected to play a key role in driving the business forward by improving IT…

Read More
Finesse implements Qlik analytics for Byrne

Finesse implements Qlik analytics for Byrne

Finesse announced that Byrne Equipment Rental, a plant and equipment rental companies in the Middle East, has gone live with its business intelligence and analytics solution implementation. Byrne partnered with Finesse to assist with their business and IT platform transformation programme using a business intelligence and analytics solution. Finesse has…

Read More
Ease of self-service tomorrow's differentiator

Ease of self-service tomorrow’s differentiator

The essence of customer service can be traced to time immemorial. On the other hand, the method of delivery of the customer service experience needs to be continually updated to match the desires and expectations of an ever-changing customer base and that is why we believe that the customer experience…

Read More
Customer experience outweighing brand experience

Customer experience outweighing brand experience

Nobody can deny that we are now in the age of the customer. Through online and mobile channels they are well informed and this information allows them to compare and choose the most convenient provider or vendor. If they are not happy, they can easily change. Today, customers have control…

Read More
How to manage cloud application performance

How to manage cloud application performance

Reports show businesses of all sizes are making the move to the cloud. As well as improving cost effectiveness, mobility and scalability, cloud applications make it easier for IT departments to maintain all the systems and applications housed within data centres. However, Riverbed’s Global Application Performance Survey 2015 shows that…

Read More
Datacentre traffic driving innovative cabling solutions

Datacentre traffic driving innovative cabling solutions

Over the next three years, cloud, video and the Internet of Things are set to influence the industrial sector to an extent never before seen by the market. The increase in data traffic means that datacentres will have to invest in higher performance network architectures and in the consolidation of…

Read More
Gartner's top ten strategies for security professionals

Gartner’s top ten strategies for security professionals

Today’s security professionals battle threats from outside the organisations well as those from their own employees. But what about threats that they already know exist? The next few years will see a variety of attacks as well as progress in the technologies and processes that prevent them. The top strategic…

Read More
METCO deploys Avaya Contact Centre Select for Talabat.com

METCO deploys Avaya Contact Centre Select for Talabat.com

Talabat.com, an online food ordering portal in the Middle East, in collaboration with METCO, has deployed Contact Centre Select solutions from Avaya to deliver digital customer experience and support business growth. The Avaya solutions are helping Talabat.com to increase customer lifetime value and revenue, while also enhancing agent efficiency. Founded…

Read More
A cyber attack is a street fight

A cyber attack is a street fight

A successful cyber attack can shut down operations, not just for a few hours, but for days and weeks. The collateral damage, such as information leaks, reputational damage and so on, can continue for much longer. Organisations realise that more cyber attacks are to be expected in the future, and…

Read More
Aligning business growth with employee satisfaction

Aligning business growth with employee satisfaction

When a business experiences sudden growth, it creates a myriad of emotions from joy and excitement to dread and fear. The progressive mind-set that stimulates growth can inadvertently cause us to be less sensitive to the negative emotions that might emerge as a result. Because we are creatures of habit,…

Read More
2016 Awards Banner

Latest Whitepapers

Whitepaper

Whitepaper

Whitepaper

Whitepaper